PRIVACY POLICY

Welcome to Xavielle.com. Your privacy is a priority for us. This Privacy Policy explains how Xavielle we, us, or our collects, uses, and protects your information when you visit our website or make a purchase. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect information to provide a better shopping experience and fulfill your orders efficiently.

Personal Identification Information: Name, shipping address, billing address, email address, and phone number.

Payment Information: We use encrypted third party payment gateways like Razorpay. Xavielle does not store your credit/debit card numbers or CVV codes on our servers.

Technical Data: IP address, browser type, device info, and cookies collected automatically to improve site functionality.

Order History: Details of products you have purchased or viewed.

2. How We Use Your Information

We use your data for the following Lawful Bases

Order Fulfillment: To process payments, ship products, and handle returns.

Customer Support: To respond to your requests and provide updates.

Marketing: To send newsletters or promotions only if you have explicitly consented.

Legal Compliance: To comply with tax obligations and prevent fraudulent transactions.

3. Cookies and Tracking

We use cookies to remember your cart items and analyze site traffic via Google Analytics.

Essential Cookies: Required for the site to function.

Marketing Cookies: Used by Google Ads.

4. Data Sharing & Third Party Disclosure

We do not sell, rent, or trade your personal data. We only share information with trusted partners necessary to run our business:

Logistics: Delhivery, Amazon Shipping, or Ekart (for delivery).

Analytics: Google Analytics (to monitor site performance).

Legal: If required by Indian law IT Act, 2000 or government authorities.

5. Data Security

We implement industry standard security measures

SSL Encryption: Our website uses HTTPS to encrypt data during transmission.

PCI Compliance: All payments are processed through PCI DSS compliant gateways.

Restricted Access: Only authorized employees have access to your personal data.

6. Your Rights and Control

You have the right to

Access: Request a copy of the data we hold about you.

Correct: Update inaccurate or incomplete information.

Delete: Request that we delete your personal data subject to legal retention requirements for tax audit purposes.

Withdraw Consent: Unsubscribe from marketing emails at any time.

To exercise these rights, email us at care.xavielle@gmail.com with the subject line Privacy Request.

7. Data Retention

We retain your order information for a period of 7 years to comply with Indian tax and accounting laws. Non essential data is deleted within 30 days of an account deletion request.

8. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated Last Updated date. Continued use of the site constitutes acceptance of the new terms.

9. Contact Us & Grievance Officer

If you have questions about this policy or our data practices, please contact our support team:

Customer Support

Email: care.xavielle@gmail.com

Phone: +91 9727726701

Operating Hours: Mon to Sat (11:00 AM to 7:00 PM IST)

Registered Office Address: Shyama Textile market, Near Avadh Textile Park Ring Road Surat, Gujarat - 395010, India.