REFUND POLICY

Refund Policy

At Xavielle, customer satisfaction is our top priority. We strive to provide premium quality products. However, if you receive a defective or damaged item, we offer a hassle free refund in accordance with the terms outlined below.

1. Eligibility for Refunds

We offer refunds only under the following conditions

The product received is defective, damaged, or incorrect.

The refund request is raised within 7 days of delivery.

The product is unused, unworn, unwashed, and returned with all original tags and packaging intact.

Valid proof, such as images or an unboxing video, is provided.

To initiate a refund, please email us at care.xavielle@gmail.com with your Order ID and supporting evidence.

2. Non Refundable Items

Refunds will not be issued in the following cases

  1. Products returned after the 7 day window.
  2. Items showing signs of wear, use, washing, or damage caused by the customer.
  3. Sarees where Fall and Edging have been completed.
  4. Customized or Made to Order products.
  5. Items purchased during special sales or promotional offers (unless received defective or damaged).
  6. Products that have already been exchanged.
  7. Requests lacking valid proof of damage or defect.

3. Damaged or Defective Products

If you receive a damaged or defective product

  1. Notify us within 48 hours of delivery.
  2. Share clear images or an unboxing video with your Order ID at care.xavielle@gmail.com.
  3. Upon verification, we will arrange a reverse pickup at no additional cost.
  4. You may choose either a full refund or a replacement, subject to availability.

4. Refund Process

  1. Once the returned product is received and passes our quality inspection, the refund will be approved.
  2. Customers will be notified via email regarding the refund status.

Refund Timeline

Processing Time Within 2 business days after successful quality checks.

Credit Time

  1. UPI/Net Banking/Debit/Credit Card: 5 to 7 business days.
  2. Wallets and Store Credits: As per provider timelines.

The refund will be issued to the original mode of payment. If that is not possible, it will be issued as Store Credit.

5. Order Cancellation Refunds

  1. Before Shipment: Eligible for a full refund.
  2. After Shipment: Orders cannot be cancelled. However, eligible items may be returned as per the refund policy.

6. Shipping Charges

  1. Shipping charges, if applicable, are non refundable, except in cases where the product received is defective, damaged, or incorrect.
  2. Reverse pickup will be arranged free of cost for approved refund requests.

7. Store Credit Policy

  1. Store credit issued in lieu of refunds is valid for 3 months from the date of issuance.
  2. It must be used in a single transaction and cannot be converted into cash.

8. Contact Information

For refund-related queries, please contact us

Xavielle Support Team
Email: care.xavielle@gmail.com
Phone: +91 9727726701
Address: Shyama Textile market, Near Avadh Textile Park Ring Road Surat, Gujarat - 395010, India.
🕒 Business Hours: Monday to Saturday, 11:00 AM to 7:00 PM (IST)